FAQs
US
We offer free shipping on orders over $30.00. Otherwise, standard shipping is $3.99.
We want you to love your purchase, so if you are not totally satisfied, please email support@deckofscarlet.com so we can provide you with a return label and our return address. Within 30 days, upon return and inspection of the product at our warehouse, we are happy to offer you a full refund or merchant credit, depending upon your preference.
Shipping fees are non-refundable. Please note: Our warehouse does not accept unauthorized returns. We cannot ensure that we will be able to properly locate and handle your return without the return authorization and the correct return address.
Please allow 3-5 business days for inspection upon receipt of your return. Following inspection, we’ll notify you as to whether or not the criteria for a full or partial refund have been met. Please allow 5-7 business days for your refund to post to your account once it has been approved.
While we understand that you sometimes have to road-test a product before deciding whether or not it's right for you, we will not accept returns or exchanges for any items where more than half of the product has been used.
All Deck of Scarlet products have a shelf life of 3 years.
All Deck of Scarlet new launches are nontoxic, fragrance free, paraben free, phthalate free, and mineral oil free. All ingredients are rigorously screened against our Blacklist, omitting 1,500+ ingredients due to safety and environmental concerns.
We are a vegan* and cruelty free brand. All Deck of Scarlet products contain no animal ingredients or by-products in the manufacturing process or final product and no animal testing is involved in any part of the process.
*If you are a subscriber to our palette program, please note that older palettes produced before July 2019 may not be vegan. All palettes produced after July 2019 use entirely vegan formulations.
There are no Federal standards or definitions that govern the use of the term "hypoallergenic.” Manufacturers of cosmetics labeled as hypoallergenic are not required to submit substantiation of their hypoallergenic claims to FDA. However, all of our products have been reviewed for safety, which includes testing for allergens. As always, we advise you to check labels to insure personal allergens are not present.
No. We do not use parabens.
US
The normal processing time for orders is 1-2 business days (Monday-Friday). After your order has been shipped, delivery time within the United States takes 5-7 days, depending on your location.
*Please keep in mind that during holidays, launches, and restocks, this time may vary.